FAQ's

FAQ'S

 

Returns & Refunds

Here at Greys & Bays we guarantee to refund any item you are not completely happy with when you return it to us in a re-saleable condition within 14 days of receipt. Refunds will be credited to you via your original method of payment. All items must be returned with their label and in a re-saleable condition for a full refund. Return postage must be paid for by you and we recommend that you use a tracking or signed for service when returning an item as we can not be responsible for any item not arriving back to us.

Returns Address

Rowan Link - Greys & Bays Ltd  Lyndhurst Cottage, Holly Bush Lane, Sevenoaks, Kent TN13 3UN

 

 

Delivery

Standard delivery is with Royal Mail First Class Signed for delivery service. We do not currently offer next day delivery. All orders made before 2pm will be posted out that day except weekends and Bank holidays when we will post on the next working day. We will send you an email to advise you when the parcel has been shipped. Please do not ask us to leave your parcel in a safe place as we are unable to do this. Delivery is £4.50 in the UK. If you would like your jodhpurs shipped outside of the UK please do get in touch with us via the contact page. 

 

 

Contact

Telephone  07920 096999 9am to 5pm Weekdays

E mail info@greysandbays.com

 

 

 

New arrivals

We plan to launch new colours each season so to be the first to know please sign up to our email service and we will keep you posted when we have confirmed colours and launch dates. We are happy to reserve you a pair before they arrive. 

 

 

Out of Stock

If your size is out of stock we can happily reserve you a pair when the next delivery arrives. Just send us an email and we will advise you when your size is back in stock and get them saved for you.

 

 

Size Guide

Please do refer to the size guide for measurements. There is a good amount of stretch in the fabric so if you do like your jodhpurs skin tight then you may wish to size down in the Nancy and Rosebud wash. Please don't undersize, the stretch is good but the seams wont work if you get them too small. We would recommend you order your normal size in the Polo wash. If you are unsure please do get in touch.